Terms of Service

These terms are an agreement between you and NorthAssay covering northassay.com and the NorthAssay application. By creating an account, or by taking an assessment you were invited to, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

How we handle personal data is described in our privacy policy, which forms part of these terms.

NorthAssay is an early-access product. We would rather set expectations plainly than describe a maturity we have not reached.

• It is free, and there is no payment processor in the product. If we introduce paid plans we will give account holders notice before anything they already use starts costing money.
• There is no service level agreement and no uptime commitment. Features may change, and features may be removed.
• We do not offer a support commitment or a guaranteed response time. We do read hello@northassay.com.
• You should not treat NorthAssay as your system of record. Keep your own copy of anything you would be unable to reconstruct.

• You must be at least 16 and legally able to enter into this agreement.
• The information you give us must be accurate, and you are responsible for what happens under your account, including keeping your sign-in credentials secure.
• Do not share an account. If you need multiple people on one workspace, tell us — we would rather build it than have you share a password.
• Tell us promptly if you believe your account has been accessed by someone else.

Do not use NorthAssay to do any of the following.

• Assess anyone you do not have a genuine, lawful reason to assess, or run assessments as a pretext for collecting personal data or biometric images.
• Break the law, infringe someone's rights, or violate anyone's privacy.
• Upload malware, attack or probe the service, bypass rate limits or access controls, or attempt to reach data belonging to another account.
• Scrape the service, resell it, or use it to build a competing product.
• Circumvent the identity or integrity features to misrepresent who completed an assessment.
• Use the service to generate assessment content that is discriminatory, harassing, or designed to screen for a protected characteristic.

When you use NorthAssay to assess someone, you decide who is assessed, what they are asked, and what the result means. In data protection terms you are the controller and we are your processor. In employment law terms, you are the employer or the agent of one. That allocation is not something we can take on for you, and these are the obligations that come with it.

• You need a lawful basis for assessing each candidate, and you are responsible for telling them what you are doing with their data — including, where the identity check is enabled, obtaining any consent your jurisdiction requires for handling a facial image. Illinois, Texas, and Washington have specific biometric consent statutes; the EU and UK treat facial images as special-category data. We provide a consent screen and record the consent, but we cannot know which law applies to you.
• You comply with employment and anti-discrimination law in every jurisdiction you hire in — including US federal law and EEOC guidance, state and local automated-employment-decision rules such as New York City Local Law 144, and the EU AI Act's treatment of employment-related AI systems. Some of these require a bias audit, advance notice to candidates, or the offer of an alternative process. Those duties are yours.
• You keep a human in the decision. NorthAssay produces scores and rationale as input to your judgement. Do not use an output as the sole basis for rejecting someone, and do not configure a process that has that effect. Candidates in several jurisdictions have a right not to be subject to a decision based solely on automated processing.
• You provide a reasonable alternative to any candidate who cannot complete an assessment in its default form, including for reasons of disability. Declining the identity check must not disadvantage a candidate, and neither must needing an accommodation.
• You are responsible for the questions. Assessments are drafted by an AI model from your description of the role and are yours to review before you send them. Review them. A question that screens for a protected characteristic is your liability, and it is avoidable by reading it.

Our own commitments on fairness, and what we do and do not do to reduce bias, are on the responsible AI page.

You did not choose NorthAssay — a recruiter did. So your side of this agreement is short.

• Complete the assessment yourself, without having someone else do it for you.
• Do not try to extract the answer key, tamper with the assessment, or interfere with another candidate's attempt.
• You may decline the identity photo, and declining does not prevent you from completing the assessment.
• Your rights over your own data, and how to exercise them, are in the privacy policy.

You are responsible for reviewing AI-generated content before you rely on it or send it to a candidate. We make no representation that generated content is original, and similar role descriptions may produce similar questions for different customers.

• You keep your content. Role descriptions, rubrics, assessments, and candidate submissions in your account remain yours. We claim no ownership of them.
• You grant us a limited licence to host, process, and transmit that content for the sole purpose of operating the service for you. Nothing more — in particular, we do not train AI models on it.
• We keep the software. NorthAssay, its interface, and its underlying systems are ours. These terms grant you a right to use the service, not a right to its code.
• Feedback you send us we may act on freely, without obligation or compensation.

We may change, suspend, or discontinue any part of NorthAssay. During early access we may do so without notice, though we will avoid it where a change would break an assessment already in progress. If we discontinue the service entirely we will give account holders reasonable notice and an opportunity to retrieve their data.

You can stop using NorthAssay at any time and ask us to delete your account. We may suspend or terminate an account that breaches these terms — particularly §04 or §05 — or where continuing to serve it would expose us or a candidate to legal risk. Where circumstances allow, we will tell you why and give you a chance to fix it first. On termination, your right to use the service ends and we will delete or return your content on request, subject to any legal obligation to retain it.

NorthAssay is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory — including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the service will be uninterrupted, error-free, or secure against every threat, or that an AI-generated assessment or score will be accurate or suitable for your purpose. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you, and nothing here limits a right you have that cannot be waived under your local law.

Nothing in NorthAssay is legal advice. That includes this page, the privacy policy, and the security and responsible-AI pages. Assessing candidates is a regulated activity in many places, and you should take your own advice on it.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to these terms or the service — even if advised of the possibility.

To the fullest extent the law allows, our total aggregate liability arising out of or relating to these terms or the service is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred United States dollars. During early access NorthAssay is free, so in practice that cap is one hundred dollars, and we would rather you know that before you rely on the service than discover it afterwards.

These limits do not apply to liability that cannot lawfully be limited — including, depending on your jurisdiction, death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a party's own wilful misconduct. Nothing in this section affects the statutory rights of a consumer.

If you use NorthAssay to assess candidates, you will defend and indemnify us against third-party claims — including claims by a candidate or a regulator — arising from your breach of §04 or §05, from a hiring decision you made, or from your failure to obtain a consent or provide a notice that the law required of you. We will tell you promptly about any such claim and let you control its defence, and you will not settle it in a way that imposes an obligation on us without our agreement.

We may update these terms. The date at the top of this page is the date the text below it last changed, and it is verified automatically. For a material change we will notify account holders before it takes effect. Continuing to use NorthAssay after that means you accept the new version; if you do not, stop using it and ask us to close your account.

NorthAssay is in early access and we have not yet named a governing jurisdiction for these terms. Rather than assert one we cannot stand behind, we are telling you it is outstanding: this section will name the governing law and venue before NorthAssay leaves early access, and we will notify account holders when it does.

In the meantime, nothing in these terms waives, limits, or displaces any right you have under the law of your own country of residence, including your right to bring a claim there. If you have a dispute, write to hello@northassay.com first — most are a misunderstanding, and we would rather resolve one in an email than in a venue neither of us has chosen.

• These terms, together with the privacy policy, are the entire agreement between us on this subject.
• If a provision is unenforceable, the rest stays in force and the provision is limited to the minimum extent needed to make it enforceable.
• Not enforcing a provision immediately does not waive it.
• You may not assign these terms without our consent. We may assign them to a successor in a merger or acquisition.
• Neither party is liable for a failure caused by an event beyond its reasonable control.

Questions about these terms: hello@northassay.com.